Refund policy

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any question at iradio@iradioshop.com

Warranty Services

iRadioShop offers warranty services for products that have manufacturing defects.

Warranty Coverage

• The product must be purchased from iRadioShop. 
• The warranty coverage begins on the purchase date and lasts for 12 months.
• Repair services are provided at no cost for quality issues related to manufacturing defects. 
• If a product cannot be repaired due to lack of stock, it being out of production, or any other reason, iRadioShop will replace it with a functionally equivalent model.

Returning a Defective Product

• To initiate a return, please contact us at iradio@iradioshop.com.
• We will either confirm your request or reach out to you within a few business days. If your request is confirmed, you will receive an email with detailed return instructions. The defective product should be sent to our designated return address (which will be provided once the return is accepted).
• We will email you to confirm the return has been received and will follow up with a diagnosis of the problem.
• If the issue is found to be non-defective, we will discuss the return arrangements with you.     

Warranty Exclusions 

The warranty does not cover:

• Misuse of the product or failure to follow instructions properly.
• Accidental, intentional, or misuse damage causing malfunction.
• Unauthorized repairs or modifications to the product.
• Normal wear and tear. 
• Transfer of ownership. 
• Damage caused by natural disasters or acts of nature, such as lightning or typhoons.
• Damage resulting from improper storage, including hot or humid environments, or submerging the product.